RFC 302 UNKNOWN ARPANET · USABILITY STUDY

Exercising The ARPANET

UCSB plans a classroom test of how well newcomers can learn to use ARPANET server sites.

On rfc-editor.org ↗
PUBLISHED
February 1972
AUTHORS
R.F. Bryan
STREAM
Legacy
TEST GROUP SIZE
14 graduate students
CLASSROOM CONSOLES
16
INITIAL FAMILIARIZATION
Two weeks
DOI
10.17487/RFC0302

RFC text

Original text · RFC Editor View on rfc-editor.org ↗
NWG/RFC #302                               UCSB Computer
NIC  9074                                  Research Laboratory
                                           Roland F. Bryan
                                           8 February 1972


                         EXERCISING THE ARPANET


Questions
---------

     1.  Can a technically competent person, initially uninformed
         as to network operation and naive as to the capabilities
         of various time-shared terminal systems attached to the
         Network, be able to develop problem solving competence
         at server sites on the ARPANET?

     2.  What inherent user problems exist that complicate such
         adaptation?

     3.  Once proficient in the use, what aspects of the various
         sites limit the usability and what modifications should
         be considered at both server and user sites to meet
         various needs?

     4.  Should a user select a given site for composing and
         editing all of his files for subsequent transfer to
         other sites for processing or should he learn to compose
         and edit at each of the sites doing his processing?

     5.  What are the problems in starting cooperating processes
         at several sites?  How does a user control such
         processes?

Obtaining the Answers
---------------------

     Under the direction of UCSB Professor James Howard, a test
group of 14 graduate students was formed to pursue the questions
above, and any other aspect of ARPANET operation that they might
uncover.

     The test group has been given access to the 16 console On-Line
System classroom in the E.E. Department at UCSB.  The 16 consoles
produce graphic and alphanumeric displays and are tied into the
UCSB Host 360-75 which gains them access to the network.  Old
style Culler-Fried keyboards are being used which provide a
limited key set  Jim White has managed to program around most of
the protocol problems brought about by these keyboards, but some
still remain.

     Seminars were given to the test group to familiarize them
with software and hardware aspects of the ARPANET, the local NIC
file has been made available to the group, and the group has been
allowed to sign onto the Network to pursue any available system.

     Following the initial period of two weeks, during which the
group developed some familiarity with the network, the test group
has been divided into working groups with emphasis as follows:


         Patric Timlick      }      BBN-TENEX
         Dave Stearns        }      BBN-TENEX B

         John Pickens        }      SRI-ARC (NIC)
         Doug Beaubien       }

         Dave Whittington    }
         Richard Haraguchi   }      MIT-Multics
         Maria deGraaf       }      MIT-DMCG
         Richard Melton      }
         Su Sung Won         }

         Ronald Varekamp     }
         Jeoff Benson        }      UCLA-CCN    HARV-10
         Hasan A. El. Hasan  }      UCLA-NMC    UTAH-10
         George Engelberg    }      RAND-CSG    LL-67
         Rodney Skinner      }

Some Initial Results
--------------------
     The first real encounters with the ARPANET at large produced
a series of questions and comments.  Test group comments are
itemized below with additional comments by the author {In braces}.
We plan subsequent reports on a periodic basis.

     1.  We find that we need further information about access
         to the NCPs at various sites.  User manuals from the
         sites might provide this.  {Site response is solicited}

     2.  We sometimes cannot sign into UCLA-NMC directly from
         UCSB, but can do so readily by way of BBN.  {Protocol?}

     3.  After running a Fortran or PL-1 program at some net
         location we can only display the results on our consoles
         but cannot store them as files.  {UCSB programming need?}

     4.  When communications break down how can a user be
         assured that he is logged out of some remote site?
         {Need for automatic Log-out?}

     5.  How do we make contact with programmers at other sites
         to develop cooperative programs for file transfer, etc?
         {Jim White?}

     6.  Is there a best time of day for operation at each site?
         Should contact be made with the site operator prior to
         user sessions?   {Server sites please comment}

     7.  UCLA-NMC has assigned a separate user identification
         for test group use.  Would other sites prefer to do
         likewise?  {Comments?}

     8.  Is there information regarding uses made of the
         various time shared systems by internal users at each
         site?  Does a bibliography exist to allow contact
         with such users?  {Check the Resource Notebook}

     9.  MIT-DMCG and BBN provide very good user service,
         especially the site survey.  Also these sites have
         good responses to define events.  Can UCSB provide
         local users with similar information?  {Jim White?}

       [ This RFC was put into machine readable form for entry ]
       [ into the online RFC archives by BBN Corp. under the   ]
       [ direction of Alex McKenzie.                   12/96   ]

AI ELI5

On this page
PROBLEMNo one knew whether a technically competent but uninformed person could learn to solve problems at ARPANET server sites, or what would get in the way.
MECHANISMA test group of 14 graduate students at UCSB, using a 16-console classroom tied to the UCSB 360-75 host, would try the network sites and report what they found.
WHAT IT ISThe RFC lists five questions and nine early comments, and promises periodic follow-up reports. Its status is listed as Unknown.

§1The Questions

The RFC poses five questions. Can a technically competent person, new to the network and to its different time-shared terminal systems, become good at solving problems at server sites? What user problems make that hard? Once skilled, what limits usability, and what should change at server and user sites?

The last two ask whether a user should compose and edit all files at one site for transfer elsewhere, or learn the editors at each site, and what problems arise in starting cooperating processes at several sites and controlling them.

The big question is whether a smart beginner can learn the network alone, and what trips them up.

§2How the Test Is Run

Under UCSB Professor James Howard, a test group of 14 graduate students was formed. They use the 16-console On-Line System classroom in the E.E. Department at UCSB, which is tied into the UCSB Host 360-75 and so reaches the network. The consoles are old-style Culler-Fried keyboards with a limited key set, and Jim White programmed around most of the protocol problems they caused.

After seminars and two weeks of becoming familiar with the network, the group split into working groups, each focused on particular sites such as BBN-TENEX, SRI-ARC (NIC), MIT-Multics and MIT-DMCG, and others including UCLA-CCN, HARV-10 and UTAH-10.

Fourteen students learn the network in a computer classroom, then split into small teams that each study different computers.

§3Early Findings

The group's first comments are listed with the author's remarks in braces. They need more information about access to the NCPs at various sites. They sometimes could not sign in to UCLA-NMC directly from UCSB but could by way of BBN. After running a Fortran or PL-1 program remotely they could only display results, not save them as files.

Other questions were how a user can be sure of being logged out after communications break down, how to contact programmers at other sites, whether there is a best time of day to use each site, and whether sites would also assign a separate identification for test use, as UCLA-NMC did. The group praised the user service at MIT-DMCG and BBN, especially the site survey. The author plans subsequent reports on a periodic basis.

The students already found problems: some computers were hard to reach, results could not be saved, and it was unclear who to ask for help.