RFC 584 UNKNOWN GOVERNANCE · COMMUNITY

Charter for ARPANET Users Interest Working Group

A working group formed to represent network users' interests

On rfc-editor.org ↗
PUBLISHED
November 1973
AUTHORS
J. Iseli, D. Crocker, N. Neigus
STREAM
Legacy
FORMED
May 23, 1973
ATTENDEES AT FOUNDING MEETING
15 network people
RELATED GROUP
USERS (broader forum for any interested person)
DOI
10.17487/RFC0584

RFC text

Original text · RFC Editor View on rfc-editor.org ↗
Network Working Group                               J. Iseli (MITRE-TIP)
Request for Comments: 584                          D. Crocker (UCLA-NMC)
NIC 19025 and 20049                                  N. Neigus (BBN-NET)
USING Note 6                                             6 November 1973
Categories: Users


            Charter for Arpanet Users Interest Working Group


Background

   The ARPANET Users Interest Working Group (NIC Ident = USING) was
   formed at a meeting of 15 network people on May 23, 1973 in an
   attempt to improve the Network user's working environment. USING will
   attempt to represent the interests and needs of users in the Network
   community, so as to increase awareness of user requirements and
   encourage better provision of the neeed services. The group believes
   that the network is moving beyond a concentration of resources in
   self-perpetuating research and development; the Network is becoming a
   service and its viability as such is dependent on user satisfaction.

   A second group, the ARPANET Users Group (NIC Ident = USERS) is
   organized as a forum for users to express their desires and
   complaints. Acting as a steering committee and lobby for this group,
   USING will forward their ideas to the appropriate centers.

Membership

   Group membership, in USING, is open to individuals interested in
   working to improve Network user support and able and willing to make
   meaningful contributions to USING's activities.

   Membership, in USERS, is open to any interested person.

Scope

   USING has set as its scope those facets of Network activity that
   affect the provision of services to users. This includes the
   availability of resources, their reliability and ease of use.

Goals

   USING's overall goal is to ensure that the ARPANET becomes a coherent
   system in which users can regulate their own working environment
   according to their level of experience and the degree of transparency
   (of specific system idiosyncrasies) they desire.  System resources
   should be self-documenting, and all levels of assistance (on- and









NWG/RFC# 584                             JI DHC NJN 5-NOV073 20:44 20049


   off-line) should be available, again, to be regulated by the user.

   Short Term Objectives, for the initial 6-12 months

    1. Specification of a user-level Common Command Language (CCL);

    2. Specification of a Network Editor for CCL;

    3. Further definition and focusing of User Issues;

    4. Encouraging establishment of a User's consulting service;

    5. Publication of a New-Users Handbook.

    Long Term Activities

    1. Monitor and/or provide impetus for user-oriented Network
       development efforts, including resource directories, tutorials
       [static and dynamic], training courses and referral services;

    2. Provide mechanisms to encourage, analyze, and respond to user
       feedback;

    3. Develop profile information relative to users' requirements,
       types, usage attributes, and affiliations;

    4. Stimulate mechanisms to facilitate entry of new users to the
       ARPANET;

    5. Sponsor user seminars and encourage formation of viable user
       working groups where appropriate.










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AI ELI5

On this page
PROBLEMARPANET was growing beyond research and development into a service, but the people building the network needed to better understand and respond to what users actually wanted.
MECHANISMA group called USING (ARPANET Users Interest Working Group) was formed to represent user needs, collect feedback, and push for improvements to user-facing services like documentation, command languages and consulting help.
THE EFFORTThe group set goals to make ARPANET a coherent system where users could regulate their own working environment, with plans for standards like a Common Command Language and a handbook for new users.

§1Forming a User Advocacy Group

The ARPANET Users Interest Working Group (USING) was formed at a meeting on May 23, 1973, with 15 network people aiming to improve the network user's working environment. The group recognised that ARPANET was becoming a service, not just a research platform, and that its viability depended on user satisfaction. USING would represent the interests and needs of the Network community, making sure builders heard what users actually wanted.

Alongside USING, a broader group called USERS was created as a forum for any interested person to air complaints, exchange information and make proposals. USING served as a steering committee and lobby for USERS, forwarding ideas to the right people.

Network builders realised they needed to listen to the people who actually used the network, so they started a group called USING to speak up for users.

§2Scope and Membership

USING membership is open to individuals able and willing to make meaningful contributions to improving network user support. USING's scope covers all facets of Network activity that affect services to users: the availability of resources, their reliability and ease of use.

This includes everything from how friendly the system documentation is, to what commands users can type, to whether people are available to help when things go wrong.

USING focuses on all the things that make the network easy or hard to use: good guides, simple commands, and people ready to help.

§3Short-Term Objectives and Vision

USING's overall goal is to ensure ARPANET becomes a coherent system in which users can regulate their own working environment according to their experience level and desired transparency. System resources should be self-documenting, and assistance at all levels should be available and user-controlled.

For the first 6 to 12 months, the group set specific targets: specifying a user-level Common Command Language (so users didn't have to learn a different language at each site), designing a network editor, further defining user issues, encouraging user consulting services, and publishing a handbook for new users.

USING wanted the network to be easy for beginners but not annoying for experts, with all the help and tools built in.

§4Long-Term Vision

Beyond the immediate objectives, USING planned long-term activities including monitoring and spurring user-oriented development efforts like resource directories, tutorials, training courses and referral services. The group would create mechanisms to encourage and respond to user feedback, develop profiles of user requirements and usage patterns, and work to lower the barrier to entry for new users.

In the years ahead, they wanted to keep listening to users and keep making the network more friendly and educational for everyone.